Returns and Refunds
According to the Law, if the customer has the right to withdraw from the purchasing agreement for any reason, giving explanation and with no penalty, except for Special One-off product, tailored sizes and underwear (bikini) as indicated on the Agreement made between Crochet by Daphne and the Customer.
The good must be in pristine condition, not been used, worn or washed.
1. To exert this right, the customer will send to Crochet by Daphne a communication in such sense, within 10 working days since the date of receipt of the goods. Such communication should be sent by means of e-mail, addressed to and indicate peremptorily the following data: name, surname, address, product description, order number, order date, and optionally motivating of the withdrawal.
Once received the aforementioned withdrawal communication, Crochet by Daphne will rapidly provide to communicate to the Customer the instructions about the modes of the goods return, that have to reach Crochet by Daphne within 10 days from the authorization.
IMPORTANT: no returned goods will be accepted, if without any return authorization.
2. The right of withdrawal is however subjected to the following conditions:
the purchased goods must be intact, clean and returned in the original packaging complete in all its parts (packing and possible documentation and accessory endowment); to limit damages to the original packaging, we recommend, when possible, to insert it in a second box; the affixing of labels or adhesive tapes directly on the original packing of the product should be avoided in all cases;
according to the Law, the shipment charges related to the return of the goods are on the customer’s charge;
the shipment is under the complete responsibility of the customer;
in case of damage of the goods during the transportation, Crochet by Daphne will give communication of the facts to the customer (within 5 working days from receipt of the goods), to allow him to report promptly to the police against the carrier by him chosen and obtain the refund of the value of the goods (if ensured); in this eventuality, the product will be made available to the customer for its return, simultaneously cancelling the request of withdrawal;
Crochet by Daphne is no responsible for damages or theft/loss of goods returned by means of not ensured shipment;
on its arrival at our venue, the product will be inspected to evaluate possible damages or tampering not due to the transportation.
3. Except for possible restoration costs due to ascertained damages to the original packing, Crochet by Daphne will provide to refund to the customer the whole amount already paid, less shipment costs, within 30 days from the return of the goods.
4. The right of withdrawal lapses totally, for lack of the essential condition of integrity of the goods (packaging and/or their content), in the cases in which Crochet by Daphne ascertains:
the absence of the external packaging and/or of the original internal packing;
the absence of complement elements of the product;
the product damage due to other causes than its transportation;
the state of the good (cleanliness and never-been-used condition);
In case of lapse of the right of withdrawal, Crochet by Daphne will provide to the relative communication by means of mail; the product will remain at disposal of the Customer at Crochet by Daphne office for a term of 30 (thirty) days after the date of the mail sending. This term elapsed the product will be disposed of without further notice.