Privacy and Cookies Policy

Crochet by Daphne is committed to protect the online privacy of the users of this website. In general, any information and personal data which you provide to Crochet by Daphne over the Website, or which is otherwise gathered via the Website by Crochet by Daphne, in the context of the use of Crochet by Daphne's services will be processed by Crochet by Daphne in a lawful, fair and transparent manner. To this end, Crochet by Daphne takes into consideration internationally recognised principles governing the processing of personal data, such as purpose limitation, storage limitation, data minimisation, data quality and confidentiality.

 

Type of information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In particular, we collect personally identifiable information including name, address, email, registration password (optional), communications, comments, feedback, product reviews and recommendations.

 

How we collect information

During the registration process (optional), informations such as your e-mail address and the password chosen to access the site are collected. In case of access via Facebook or Google profile, informations such as your name, your Facebook profile picture and e-mail address are collected;

When you perform a transaction on our website, as part of the process, we collect the personal information you provide us, such as your name, delivery address and email address;

When you enter a contact request or send a request for the creation of a custom object, informations such as name and email address will be collected;

 

Why we collect this informations

Your personal information will only be used for the following reasons:

to provide and operate particular services;

to provide our Users with ongoing customer assistance and technical support;

to be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

to comply with any applicable laws and regulations.

 

Data retention

Crochet by Daphne is hosted by the Wix.com platform. Wix.com provides us the online platform that allows us to sell our products and services to you. Your data may be stored on Wix.com data storage system, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Modification and deletion of personal information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at crochetbydaphne@gmail.com.

 

Communication with the user

We may contact you to notify you regarding your account, to troubleshoot problems on your account, to resolve a dispute, to collect fees or money owed and to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

 

Cookies

Crochet by Daphne may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected to Crochet by Daphne to help customise the Site and improve your experience.

 

1. Your browser provides a unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

 

2. The following types of cookies may be used when you visit the Site:

Advertising cookies: are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics cookies: monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our cookies: are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

Personalisation cookies: are used to recognise repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security cookies: help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorised parties.

Site management cookies: are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-party cookies: may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

 

3. Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

 

4. In addition to cookies, we may use Google Analytics tracking technologies to analyse how Visitors navigate our website and how different categories of Visitors interact with our website. This tracking system is enabled on any Google Inc. utiliser and any data is stored securely on Google servers. Our website has access to generic, anonymous informations, which means we have no access to informations specific to any of our visitors. Google Analytics collects and stores informations such as gender, group of age, location, device used, Web browser used, date and time of the access and other similar information. Crochet by Daphne has no access to the source of these informations, therefore cannot associate any of these informations to any of its visitors or customers. 

 

5. On Crochet by Daphne you can choose to block unnecessary cookies, while there are some necessary cookies that cannot be blocked.

 

Future changes of these terms

We reserve the right to make changes to this Privacy and Cookie Policy at any time and for any reason. We will alert you about any major change of this policy. Any changes or modifications will be effective immediately upon posting the updated Privacy and Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy and Cookies Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy and Cookie Policy by your continued use of the Site after the date such revised Privacy and Cookie Policy is posted.